Nov 12, 2009

Submitted by Workshopresourc from blog: Key Account Management - Backing the right HorseKey Account Management requires great skill and processes, but picking the right Accounts in the first place is often overlooked. This article discusses a logical, proven and dispassionate process for making sure you choose the correct accounts for your Key Account Strategy, e (Read More)

Nov 12, 2009

Submitted by Workshopresourc from blog: Key Account Management requires great skill and processes, but picking the right Accounts in the first place is often overlooked. This article discusses a logical, proven and dispassionate process for making sure you choose the correct accounts for your Key Account Strategy, enabling you to place better 'bets'. (Read More)

Nov 10, 2009

Submitted by Workshopresourc from blog: In today’s society, the successful organisations have a unique ability so market and sell their products and services. Sales and Marketing Strategies is a fast- paced, dynamic and highly informative programme that covers ideas, techniques, tips and practical useful information. The programme uses case studies, interactive a (Read More)

Nov 09, 2009

Submitted by Workshopresourc from blog: It was with some relief that my derriere hit my office chair this morning as I have just endured a weekend of my dear Lady Wife's 'socialising'. Please do not get me wrong, the present Mrs Guru is a sainted woman who is universally adored by all - THAT is the problem.She tends to 'adopt' waifs and strays and was an avid So (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: INTRODUCTION It’s an interesting fact that no-one likes being sold to and yet we all like to buy!  The role of the salesperson has changed out of all recognition down the years.  One of ‘the oldest professions’ is now no longer about customer manipulation and high-pressure techniques but instead, is a two-way dialogue where (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: 3 DaysThere is (quite correctly) a lot of emphasis placed these days on Customer Service.  The successful satisfaction of the end-customer is clearly a pre-requisite for business, it goes without saying.  What often DOES go without saying though is that, in most (if not all) cases, this satisfaction of the ‘External’ custom (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: 2 DaysPerhaps THE Most important Skill for a Manager to have is to be proficient in influencing others.  Managers need to influence in a ‘360-degree manner’ that is, able to influence the Board, Senior Management, Peers, Owners, Customers and their own teams. Strategic Influencing Skills goes beyond the need for a high leve (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: If Management is about nothing else, it is about communication.  The modern manager has to get more done with less resource, to a higher standard in less time.  Today’s manager has to deal with dizzying levels of ambiguity and must juggle many tasks and priorities.  To get all of this done through the efforts of others requ (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: There was a time when having a good product and offering it to the market at a fair price was enough to ensure sales and prosperity; those days often seem like a very distant memory now.These days it seems the customer is all powerful, commercial procurement departments and supply chain managers are equipped with great deta (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: Key Account Management (KAM) is one of the most important strategies in business today.  Too many companies flounder and struggle because they either try to compete across too wide an area, thus depleting focus and resource allocation.  As a consequence, they dilute their own efforts and appeal and the (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: Time and Stress Management 2 Days Important on so many levels, this workshop into Time & Stress Management deals with proven tools and techniques for handling time more efficiently in order to make sure that not only does MORE get done but that the RIGHT THINGS get done.  Also, with Workplace stress now reaching near- epide (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: The Newly-appointed Manager 2 DaysAs its name suggests, this two-day workshop is ideal for Managers who are either new in post, or perhaps those with a longer tenure of Management who have had no formal training or education in Managing others.  This 2 Day workshop involves a mixture of theory & lecture with interactive exe (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: Performance Management and Appraisal Skills 2 DaysFor the people already on the team it is essential that there exists a clear methodology of Managing, Directing and DRiving Performance.  Most big companies have such systems in place but the actual skills required to make such systems work as desired are often lacking.  Thi (Read More)

Nov 06, 2009

Submitted by Workshopresourc from blog: Interviewing and Selection Skills - 2 Days As Jim Collins says in his best-selling book “Good to Great” the primary difference between companies that are Great (as opposed to (merely) good) is ‘getting the right people on the bus’.  Poor Interviewing and selection skills result in poor hiring decisions - ultimately the bigg (Read More)

Oct 30, 2009

Submitted by Workshopresourc from blog: Just back home from another week's slog, slaving away at the coalface of Business Process Improvement. Once more was able to continue the recent trend of snatching defeat from the jaws of victory, on this occasion almost sparking an International incident as well along the line.I was leading a workshop on account prioritis (Read More)

Workshopresourc