socialmedian: The "new normal" in the outsourcing delivery business

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The "new normal" in the outsourcing delivery business

Submitted by Mvndrvrt from Google Reader

Nov 07, 2009

Summary

This truly has been a pivotal quarter for the outsourcing business. As we've discussed several times here, many services contract decisions have been delayed during the economic crisis while organizations worked out the best course of action to get through the downturn. In Q3 we've started to see definitive action, with many service providers meeting, and some even beating, Wall St. expectations. But while some providers are clearly delivering, others are struggling to compete in this "new normal". So what is this "new normal"? Operational service provision is commoditizing and leveling the playing field. Coming out of the recession, there...