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Joshua Blankenship on the American AirlinesDustin Curtis Thing
Source: Hacker News
Nov 06, 2009


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Summary

Interesting retort from Joshua Blankenship. I agree with him that Dustin Curtis’s original post regarding the AA.com website was flippant, to say the least. But Curtis isn’t the point. “Mr. X”, the UX designer whom American Airlines fired, isn’t the point.



The point is that American Airlines is clearly a failing company. They’re losing hundreds of millions of dollars every quarter. The experience of traveling on one of their flights is terrible. Their website is terrible. These facts are not unrelated.



How does this happen? It happens when a company is run by executives who don’t have taste.




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