One of the most powerful things I have learned over the past year is the immense amount of data that comes out of using a computer system, specifically some form an online web based experience. At Union Square Ventures, we refer to this as data exhaust, or sometimes called digital exhaust, because it is the excess valuable information that is left in the wake of using a service. The best services capture this information in an elegante and effortless way, without any barriers or friction.
This remains one of the core investment thesis ideas in my mind when I look at a company that lives on the web. In an inverse relationship to environmental exhaust where usually the more left behind the worse the system, the web works in just the opposite way. The more data left behind, that can be harvested, the better the underlying network. This process of collection can be done via a lazy login, a deliberate subscription, or a federated login system – in each case allowing the underlying infrastructure you are travelling across (or consuming) the ability to retain t