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THE ZAPPOS MISSION: To live and deliver WOW.

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As we grow as a company, it has become more and more important to
explicitly define the Zappos core values from which we develop our
culture, our brand, and our business strategies. With so many new
employees joining the company as we grow, we want to make sure
that everyone is on the same page and acting consistently with
what we want Zappos to be all about.

Over time, we will be restructuring performance evaluations so
that a big part of every employee’s performance evaluation is
based on how well he/she represents and makes decisions based on
the Zappos core values.

While there are many subcomponents to each value, we’ve distilled
the most important themes into the following 10 core values.

1) Deliver WOW Through Service
2) Embrace and Drive Change
3) Create Fun and A Little Weirdness
4) Be Adventurous, Creative, and Open-Minded
5) Pursue Growth and Learning
6) Build Open and Honest Relationships With Communication
7) Build a Positive Team and Family Spirit
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