socialmedian: Technical Support Engineer ~ GROWING Software Company (Peninsula)

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Technical Support Engineer ~ GROWING Software Company (Peninsula)

Source: craigslist | software/QA/DBA/etc jobs in SF bay area

Nov 03, 2009

Summary

BreakThruHiring Proudly Presenting:

an experienced Technical Support Engineer to field Customer questions and issues on the Database software suite (DB, tools, and 3rd party connectors), and Data Warehouse Appliance hardware, OS, file system and networking. This is a key position for the ongoing success of this peninsula-based highly reputable and growing data warehouse software company. This individual will also have a direct impact on the company’s ability to up sell and use existing customers as reference for new customer acquisitions.

Job duties include:

Troubleshooting database, hardware, OS, networking from Customers and internal departments (Professional Services, Systems Engineering, Platform Engineering)

Create product bulletins and maintain an up to date Knowledge Base by contributing new content throughout product life cycle.

Contribute to our support and customer success by taking initiatives to improve process, team work, and/or any other area that would improve overall team productivity.

Handle stressful situations effectively and es

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