A decade ago most of us had never used the internet – now we can't imagine life without it. Actually, some of us can: there are 10 million people in the UK still without a connection. Are they, Tim Adams asks, losing out economically and culturally? Below, we ask four web refuseniks to go online to see how their lives would change
Do you remember your first time – the trepidation, the expectation, the rite of passage? Mine was in 1997 – "things can only get better" – opening up the heavy black Mac Powerbook I'd just unwrapped, going through the unintelligible process of account creation with a patient BT support desk, plugging in various fat cables and listening as the dial-up connection went through its slow motions: the little digital jingle of the phone number and then the long expectant screech and babble of static as your machine attempted to connect, an electric chatter in which I could imagine – that first time – I heard all the world's voices talking to one another, the ultimate party line. It was, I guess, the closest most of my generation came to tun