socialmedian: KM and ROI

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KM and ROI

Source: Caselines

Oct 23, 2009

Summary

I'm at an international knowledge management peer group meeting today, under the terms of which speakers and affiliations are not identified.

My subject line acronyms, standing of course for "knowledge management" and "return on investment," all too rarely appear together either in discussions or strategy. This was in some ways an introduction to ROI at a fairly basic level, but given the relatively woeful state of business analytics at most law firms, investigating ROI may be a real opportunity for KM programs.

People want to believe there is a way to comprehend any puzzling or momentous force. Convince them you are the key to comprehending it and you will gain great status.

Having a basic grasp of finance can give you a leg up in law firms over most people at the firm except perhaps the CFO or COO.

ROI was a misunderstood term of art. KM people took it mean "show us what you are likely to do and how it will help."

We are starting to see a trend of relating KM to profitability or even revenue generation.

As firms have begun to embrace professional managers, i ...Read the full article

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