Despite using it in our company’s marketing material (hey, we know a thing or two about search and marketing), I don’t like the term “social media.” I dislike it for the same reason I never liked the term “Web 2.0.” As I wrote in a 2005 blog post, “When a term starts to mean everything, it means nothing.” (And admit it, doesn’t “social media” sound like something that reports on parties in the Hamptons and Palm Beach?)
Terms like “Web 2.0″ and “user-generated-content” and “social media” come and go. They may make sense when they are first used to describe a narrow activity or trend. But soon, they are hijacked by marketers who slap the term on things they are selling and try to turn the term into a product.
Web 2.0 (which, by the way, started out as a term that meant, roughly, what social media connotes today) was, without a doubt, the most hijacked term ever. Those who came up with the term may have known what the term meant. However, it soon became a bullet-point in sales sheets for products that had nothing to do with what its originators thought Web 2.0