There is considerable talk among social media "experts" on how companies, particularly PR and marketing companies, are failing to utilise social media wisely - often getting it so wrong that they end up pissing people off. I think that we are currently seeing a change in how to communicate online which is both an evolution and a return to pre-internet values. Read the full article
I know in my company it is hard to convey the "social media" cadence and why its important to treat bloggers with respect/ and to treat them as experts in network building