Arrrgghhh!  I hate being on the receiving end of bad customer services!   Why oh why would a company go to all the trouble, never mind cost, of getting a customer to sign on the dotted line and then treat them like an unwelcome surprise guest?

How Not To Do It

For the past two weeks, I have been trying to get my bank to return my calls and give me information that I need that will help me to grow my business.  Although I do not take this personally and see it indicative of a large business treating its customers badly, this has enraged me on so many fronts.

In a global recession, why would any business, especially a bank, not bother to get back to its customers?

My bank in particular has for many years, ran advertisements across all media, stating that they are not like other banks.  Business account holders instead have a personalised business manager.  In all honesty, I have no complaints about my business manager but the systems and procedures that the bank has. 

I spoke to the Banking Customer Services line and asked ‘what can I do to get my manager to return