socialmedian: Five reasons customer service is better on social media

Hi there. I'm Jason, one of the founders of socialmedian.

socialmedian delivers the news, filtered by your network.

We'd love to have you join in.

You can use facebook connect to sign in.

Add News Flash

User-submitted headlines for this story

Clips

Five reasons customer service is better on social media

Submitted by Griner

Jul 16, 2008

Comments (1)

Sharnatlanta,

Aug 06, 2008

I have seen this in action within my Twitter network and was pretty amazed. I know Firefox isn't a major corporation - but I was stunned when they contacted me about Firefox 3 crashes based on my tweets. Any corporation who doesn't have PR folks listening to social networks is losing customers based on negative word of mouth. Can you imagine if Apple responded to iPhone and MobileMe issues as they were happening?