socialmedian: Tired of Staff Who Just Don't Care?

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Submitted by Mvndrvrt from Google Reader

Jun 01, 2009

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Tired of Staff Who Just Don’t Care About Your Business?

The hospitality industry has historically seen one of the highest turnover rates of any industry. While a large part of this is due to the seasonality of many businesses, a lack of attention to the hiring process is also a major factor. The hard truth is that this turnover affects your bottom line- whether through cost of running job ads, overtime paid to cover the missing staff, or lost revenue caused by diminished quality. This last issue, quality, is perhaps the most important of all. From front desk, wait staff, and bellhops, to banquet managers, sales managers, and spa staff, every interaction your employees have with a customer or guest affects their view of your quality, and therefore your value. High turnover can sour your employee engagement company wide.

An employee’s attitude can have the single biggest affect on a patron’s decision to return or to recommend your business to others. Because of that, making good hiring decisions- employees who fit into your culture and care about your busin ...Read the full article

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