socialmedian: Know your employees well

September 8-10, 2008

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Know your employees well

Source: Gautam Ghosh - Management Consultant

Jul 13, 2008

Summary

I've always thought that the best ideas in sales and marketing are applicable to managing Human Resources too. So when I heard about Harvey Mackay and his 66 item questionnaire I was convinced that managers need to use it to manage their people - and HR professionals need to use it to manage their clients - line managers.
But first about Harvey Mackay:
Harvey’s first job out of college was working in the shipping department of an envelope company and two years later rose to become a salesman. Three years after that he left to start his own envelope manufacturing company, Mackay Envelope Company, which he built into a $100 million company today with 600 employees.
In 2002, Harvey was inducted into the Minnesota Business Hall of Fame. In 1979-81, he was elected by his peers to lead the Envelope Manufacturers Association.
All this fuss for a envelope salesman? You might ask.
Harvey Mackay is not just any salesman - he views his business as one that builds relationships - he's just happening to be selling envelopes.
Fortune magazine called Harvey Mackay "Mr. Make Things Read the full article

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