socialmedian: The Replies Kerfuffle

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The Replies Kerfuffle

Source: Twitter Blog

May 14, 2009

Summary

Twitter evolves and thrives on how folks use it. Some of our best features are invented by users, so listening is extremely valuable. Replies and conversations are awesome and we fully intend to support and encourage their growth. We removed a setting that 3% of all accounts had ever touched but for those folks it was beloved. The use cases that folks loved about this setting will return in a new and improved form.

We screwed up from a communications perspective this week. When I heard that this change was going out, I rushed to write a blog post. This setting had both product design flaws as well as technical flaws and I did not do my homework. My post came from a product design perspective but the technical perspective was the reason it went away so quickly. Normally, I spend more time understanding the issue before explaining it on this blog but in my haste I made a mistake.

Subsequently, there is now a lot of confusion about what this change actually was. 97% of all accounts were not affected at all by this change—the default setting is that you only see re ...Read the full article

Comments (2)

Nlnnet,

May 15, 2009

I wish this had more info about what they were doing and not just what was miscommunicated. Still kudos for admitting a mistake.

Esd714,

May 15, 2009

Have to like when a company is willing to admit a mistake and standup to it. Would still be great to be able to have direct controls myself, and not have it as a broad user setting.