On Wednesday, April 22, 2009 at 3:00 PM Eastern Time (US & Canada), I’ll be conducting the second of four webinars in the KM 101 series. Register here - free.  If you missed session one, you can watch it here.

Picking up where session one left off, this session, What Do We Know? Document Management and Retrieval Systems, will focus on the “What we know” of knowledge management. Most firms have been around for many years. They have amassed collections of documents that contain the firm’s “institutional knowledge” or “collective work product.” The ability to quickly and easily access and reuse the models, samples, forms, and precedent documents allows lawyers to leverage the work of their colleagues to ensure high quality work product in a efficient, cost-effective manner.

Like last time, we’ll use Twitter as an additional platform for questions and answers. During the sessions, you can send a “tweet” to me at @LawyerKM and include the hash tag “#KM101.”  I’ll be monitoring Twitter and I’ll try to answer any questions that you may have.  You’ll also be able to