22 hours ago

Social Media Explorer I’ve been pondering the value and validity of the term “friend” lately. Until a few years ago, we all probably had a couple hundred friends, give or take. Social networking not only incrementalized that number, but changed the definition of the word for many people.I have 1,300 or more “friends” on Facebook. I’ve probably m (Read More)

1 day ago

Social Media Explorer When businesses are looking for social media monitoring services these days, they normally hone in on two or three capabilities. Because Facebook is this year’s blog, monitoring messages on the platform is a big one. While all social media monitoring services have the same access to Facebook data (it’s all dependent upon wh (Read More)

2 days ago

Google Blog Search: "social media" A crowd of 80 or so attended yesterday’s social media boot camp hosted by the Kentucky chapter of the International Association of Business Communicators (IABC) and the Social Media Club Louisville. I was honored to serve as one of the presenters along with the undisputed queen of measurement, Katie Paine, and The Bad Pitch (Read More)

4 days ago

SMC:posts Metaphors and stories are powerful things - far better than numbers at showing how powerful human interactions can be and how much they impact the world at large - or sometimes in the small. When it...The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light autho (Read More)

4 days ago

Social Media Explorer We’re starting to see an interesting by-product of cool social media tools emerge: Research pulled from user data. One such effort, a new study released by SocialTwist, makers of the content share widget Tell-A-Friend, reveals some interesting facts about how people share information online. You can see the report in its en (Read More)

7 days ago

Submitted by Socialmasses from blog: More than five years ago, when I lived in the UK, if I had gone shopping for a new mobile phone at any store, for use on any network, I would have had a hard time finding a phone that did NOT have "triband" capability, meaning that it would work on virtually any phone system in the world, including the antiquated US CDMA On (Read More)

7 days ago

Social Media Explorer Forrester Research has released a new report forecasting interactive marketing spend in the U.S. for the next five years. The report, authored by Shar VanBoskirk, is available in its entirety on the Forrester Research website.The report details how certain industries currently spend, and projects how they will spend, on int (Read More)

Nov 11, 2009

Social Media Explorer Image via CrunchBaseBing and Google recently announced partnerships with Twitter and Facebook to provide elements of real-time and social search to their respective search engine results. On the surface, this probably blew past most business owners and marketers as not much in the way of being important. If the information (Read More)

Nov 10, 2009

Submitted by Socialmasses from blog: Hey all. I'm heading off to Amsterdam in a few hours to speak at the CRM Association Benelux nations "national" conference (regional national, I guess). I'm also getting a chance to meet up with Wim...The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light autho (Read More)

Nov 10, 2009

Social Media Explorer Last month, Social Media Explorer’s first report, Customer Twervice: Exploring Best Practices and Case Studies In Customer Service Efforts Using Twitter, gave us a look at how many brands are turning to social media for customer service and service recovery efforts. Apparently, I wasn’t the only person interested in the top (Read More)

Social Masses