Submitted by Jasongoldberg:
In a training session at a suburban call center, groups of fresh-faced Indian recruits jettison their Indian names and thick accents and practice speaking English just like the Americans do. They have hesitant conversations with imaginary American customers who complain angrily about their broken appliance or computer glitc (Read More)
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: This is garbage. More American-bashing. But -- don't worry; there is an AMERICAN book which answers this charge. It's called HANDLE TIME and its by LINCOLN PARK. Handle Time is becoming the bible for call center floor agents in the United States! It's funny as hell -- and it's got a real live, direct answer to that "35=10" B.S. One day, HANDLE TIME will be a movie, too!
: Hi Jason -- The "35=10" axiom (in the movie AND the book from the Indians) implies that the mind of a 35 year old American is equivalent to the mind of a 10 year old Indian child. The movie opens with this -- and the Indian book has this on pg. 55. If this is not American-bashing, I don't know what is. Anyway, HANDLE TIME answers this crap head-on. I hope every American telephone worker buys a copy of HANDLE TIME and enjoys it the way the Indians have enjoyed One Night@the Call Center.
Lifehacker: Downloads
Windows only: Free application CircleDock automatically puts files, folders, and shortcuts within a few pixels of your mouse when you invoke it for quick action. CircleDock is completely customizable, from the skin and hotkey to the items you place in the dock. You can rotate the items in the circular dock with your scroll (Read More)
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Submitted by Jasongoldberg:
What's that? socialmedian is now on FriendFeed? Yes...sort of. We have now RSS-enabled the "Me" tab on your homepage, which provides a feed of all your socialmedian activities (postings, clippings, comments). This feed formats nicely for FriendFeed or any blog roll widgets. To add your socialmedian feed on FriendFeed: (Read More)
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Microsoft Watch
News Analysis. Microsoft is beginning to break the silence about Windows 7, just in time for the big Windows Vista marketing campaign.
. (Read More)
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Submitted by Louisgray:
Jason Goldberg is a serial entrepreneur, who founded and headed Jobster, and who is now on to his next startup, social|median, a social news website. In a long article on his blog, he talks about what lessons he learnt from his first startup, and what he is doing differently in social|median as a result. (Read More)
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: Thanks for re-posting this. When it comes to our team in Pune, it's really about working with the best team in the world regardless of location. It's worth it for me to get on a plane to visit them monthly because they are the best group of developers. We've even joked about my moving to Pune :)
Submitted by Pdileepa:
The powers that be over at the eHome Product Management (that's "Marketing" for the uninitiated) are calling this the "Windows Media Center TV Pack". Calling it this would be fine if it added-on functionality to the RTM bits. But it doesn't, it completely replaces core WMC binaries. That means it's not an add-on, it is a ve (Read More)
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Submitted by Pdileepa:
Microsoft Windows Live Hotmail's full experience seems to be working in Firefox 3 now.
It took them quite a while to fix this issue. Not surprising at all -- this is Microsoft!. (Read More)
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Lifehacker: Downloads
If your Vista PC isn't as speedy as you'd like, straight from the horse's mouth comes a 14-page PDF document on Vista Performance and Tuning. Microsoft's suggestions include customizing Vista's power plan, sleeping the machine instead of shutting down, turning off search indexing in folders you don't need it, disabling visu (Read More)
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: I keep my default on My Newsmakers so that I can first look at what stories the people I'm following are clipping. I then usually also glance regularly at the My Networks tab so that I can discover fresh content.