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Welcome to the TeaLeaf News News Network
This News Network is designed to help people track and share news about TeaLeaf News.


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What makes customer-focused companies different?
Nov 10, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer loyalty, customer-focused
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VMware's View 4; NYSE puts stock in 10G Ethernet
Nov 10, 2009

Computer Technology News Center: Computerworld Networking   (Read More)
Topics: Customer retention, customer satisfaction
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Smarter Retailers are redefining the customer journey
Nov 04, 2009

Customer Centric Commerce: The proliferation of new digital mediums, interaction models, and touch points has transformed and fragmented the customer journey. This creates a new opportunity for innovative marketers and spells disaster for those that are not prepared. The New Customer Journey Customers are embarking on a new journey traversing a (Read More)
Topics: customer experience, Website
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Want To Be More Customer-Focused? Stop Being Defensive.
Oct 14, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer experience, customer loyalty, customer-focused
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Causata Launches Customer Interaction Platform With $4.5M From Accel Partners
Oct 05, 2009

TechCrunch: Accel Partners has poored $4.5 million into Causata, a San Francisco-based software startup that provides tools companies can use to optimize customer experience and business results. The Series A round actually closed back in April this year, but has only now been made public through a regulatory filing, reports peHUB. Jud (Read More)
Topics: customer experience, Website
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TouchLogic White Paper: The Impact of Customer-Focused Communications on Customer Retention
Sep 29, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer experience, Customer retention, customer-focused
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All roads lead to Social CRM; But "Hanoz Dilli Dur Ast"?
Sep 21, 2009

Submitted by Socialmasses from blog: Image by libraryman via FlickrThe accidental community around twitter hashtag #scrm has been pretty busy these days. John F. Moore (CTO, Swimfish) asks a great question regarding Social CRM, as a follow up to Ed Thompson's (VP, Gartner) view of the future of Social CRM in the next 10 years that he shared with Esteban Kolsky (Read More)
Topics: customer relationship management, customer satisfaction
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Parature Feedback™ Empowers Organizations to Move beyond Customer Satisfaction to Customer Loyalty
Sep 04, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer loyalty, customer satisfaction
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Is self-service better, or just cheaper?
Sep 03, 2009

Customer Experience Crossroads: There's a terrific article at the BAI Banking Strategies website about the dangers of using self-service technology only to reduce costs, without any benefits to customers.The Conundrum of Self-Service: Cost Savings or Customer Service? by Nicole Sturgill. You don't have to trade off improved experience for improved cost -- (Read More)
Topics: customer experience, Website
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Customer-Focused Culture by Living With Your Customers: A Lesson From Amazon
Sep 01, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer experience, customer-focused
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Trion Finds the Fuze Suite a Good Fit for Website & In-Game Customer Support
Aug 27, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer experience, Website
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Build Customer Loyalty with Consistency
Jul 24, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer experience, customer loyalty
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Beyond Customer Satisfaction: What Really Makes Your Customers Loyal?
Jul 13, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer loyalty, customer satisfaction
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Social Media based Customer Experience Strategy
Jul 07, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer experience, customer loyalty
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Customer Experience Improvement Through a "Learning Relationship"
Jun 26, 2009

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: customer experience, customer loyalty
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