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Welcome to the CRM News Network
This News Network is designed to help people track and share news about CRM.


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Health 2.0 and Social Networks - what CRM can learn from Health 2.0
1 day ago

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: CRM
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SageCRM and MAS90200 EES v1.4 customer beta announcement
1 day ago

Submitted by Saleslogix from blog: Sage is currently recruiting Beta and Controlled Release sites for the Sage MAS Extended Enterprise Suite v1.4 product. In order to be considered to be a participant in this program, we require that your Customer site be using the CRM integration on EES. The Beta program is set to start this month. There will be a one week (Read More)
Topics: CRM
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SageCRM - 6.2 Patch D has been released
2 days ago

Submitted by Saleslogix from blog: Overview This attached document provides details of all Sage CRM patch releases for version 6.2. Installing the most recent 6.2 patch (D) ensures that you get all of the fixes included in earlier patches (if applicable ). Prerequisites You need to have Sage CRM 6.2 SP1 installed before you install the latest patch. You can (Read More)
Topics: CRM
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Expandable Software Bi-Directional and Cloud to Cloud ERP Integration for Salesforce CRM Now Available on the salesforce.com App
2 days ago

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: CRM
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From the CRM Blogs: “Append” vs. “Append To” Security Permissions; Easy Emailing from a CRM Contact Record; Entity Display Areas and the CRM SiteMap
2 days ago

MSDW CRM News:  What's the Difference Between "Append" and "Append To" SecurityPermissions?  CustomerEffective's JoelLindstrom answers the question in a guest post on the Microsoft Dynamics CRM Team Blog:"I find this confusion comes from the similar sounding names of thesepermissions, and also because configuration of relationship securit (Read More)
Topics: CRM
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SageCRM - What is the User Activity area?
3 days ago

Submitted by Saleslogix from blog: The User Activity area of the system enables Administrators to view user login and activity details. Information that can be viewed includes user login and logout time and date, session duration, logout method (whether manual or by automatic timeout), system access method (browser and version), a list of currently logged on (Read More)
Topics: CRM
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Become a Fan of Customer FX on Facebook Twitter
4 days ago

Submitted by Saleslogix from blog: If you've been following our blogs, such as mine or our others written by Ryan Farley, Kris Halsrud and George Jensen (among others), we now have feeds set up on both Twitter and Facebook!  These feeds are a great and easy way to stay on top of new information relevant to SalesLogix, SageCRM and all the great content that c (Read More)
Topics: CRM
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SageCRM - What is a Team?
4 days ago

Submitted by Saleslogix from blog: A team is a group of users who perform similar roles. In a small organization, this might mean that all Sales Department users are part of the Sales Team. In a larger organization, there may be Telesales, Direct Sales, and Field Sales teams. Putting Teams to Use in Your Organization Each user can be made a member of one tea (Read More)
Topics: CRM
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ArtesianSurveillanceCRM™ Certified For Salesforce.Com's App Exchange
4 days ago

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: CRM
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MarketTools Intros Zoomerang Surveys for Salesforce
4 days ago

CRM Daily: SAN FRANCISCO, November 17, 2009 -- MarketTools, Inc., the leading provider of Customer Insight Management solutions, today unveiled Zoomerang Surveys for Salesforce at the Salesforce.com Dreamforce Global Gathering. Zoomerang Surveys for Salesforce is a fully integrated online survey solution for the world's most popular (Read More)
Topics: CRM
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Partnerpedia Debuts Partner Lead Distribution for Salesforce CRM at Dreamforce Event
5 days ago

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: CRM
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The Value Propositions of Microsoft Dynamics CRM vs Salesforce.com
5 days ago

MSDW CRM News: Microsoft has made much of its price advantage overSalesforce.com. But there are obviously other considerations besides price, andRobert Kuhlman of AdvancedSPS describes two of them in a recent article.He recalls that as sales VP for a direct marketing firm, hehad to compare Dynamics CRM with Salesforce.com. The first advan (Read More)
Topics: CRM
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Trouble in the Cloud: 37signals’ Basecamp and Highrise Go Down
5 days ago

Mashable!: 37signals’ popular online project collaboration utility, Basecamp, is suffering from some major downtime this afternoon.Reports of Basecamp going down started appearing on Twitter more than an hour ago, and their status blog confirms that “Basecamp is currently experiencing issues.” The company says that “Basecamp is comin (Read More)
Topics: CRM
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SageCRM - Field Security
5 days ago

Submitted by Saleslogix from blog: The System Administrator can set up field security for the whole CRM system, for individuals, teams, and for security profiles via the Administration | Customization | | Fields tab. For example, it is possible to make a field invisible to some users, allow others to view the contents of the field but not to change them, an (Read More)
Topics: CRM
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What is Social CRM and why it is important
6 days ago

CustomerThink - The Global Thought Leader in Customer-Centric Business: (Read More)
Topics: CRM
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