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Msatterwhite's Clips
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Oct 22, 2009
Submitted by Msatterwhite
from Twitter:
How do I measure thee? RT @socialmedia2day Is Social Media Monitoring Ready for Prime-Time? http://retwt.me/1enkj. (Read More)
1
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Submitted by Msatterwhite
from Twitter:
Do you feel airlines respect you as a customer? #airlineexperience. (Read More)
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1
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Submitted by Msatterwhite
from Twitter:
Do you feel services businesses respect you as a customer? #servicesexperience. (Read More)
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1
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Aug 14, 2009
Submitted by Msatterwhite
from Twitter:
RT @Armano: a comprehensive wiki listing social media listening tools http://bit.ly/asyNs (via @kenburbary). (Read More)
1
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Jul 09, 2009
Submitted by Msatterwhite
from Twitter:
Check out the free @hubspot webinar How to Use Social Media for Lead Generation on 7/9 - http://bit.ly/smldgen. (Read More)
1
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Jul 06, 2009
Submitted by Msatterwhite
from Twitter:
Got employees AND social media? BBQ Chain Smokey Bones Turns Staff Into Social Media Hosts http://adage.com/u/yvKBYa. (Read More)
1
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Submitted by Msatterwhite
from Twitter:
@MichelFalcon Your question brought me up short. As a customer experience management consultant I see little WOW...but can help make WOW!. (Read More)
1
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Submitted by Msatterwhite
from Twitter:
Well-stated argument for the logic of operating business to manage customer experience http://bit.ly/7bgMK via @addthis. (Read More)
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1
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Submitted by Msatterwhite
from Twitter:
Recommended @jaybaer to @MrTweet 'Jason is a smart, capable and personable expert on social media business and tech...' http://cli.gs/LgTUVg. (Read More)
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1
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Submitted by Msatterwhite
from Twitter:
@shoestringing I agree with giving the customer what they want...and use an "outside-in versus inside-out" perspective to describe. (Read More)
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1
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Submitted by Msatterwhite
from Twitter:
RT @tweetmeme Convince and Convert Blog: Where Social Media and Email Collide » Why Social Media Helps the Rich Get...http://bit.ly/NjHjl. (Read More)
1
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Jun 03, 2009
Submitted by Msatterwhite
from Twitter:
RT @mashable 5 Essential Steps to Make Your Site Search & Social Media Friendly http://bit.ly/3f1LI7 (via @tweetmeme). (Read More)
1
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Submitted by Msatterwhite
from Twitter:
Customer Annoyance Info:Stauss_Seide_Iceberg_article.pdf (application/pdf Object) http://tinyurl.com/ddwa3s via www.diigo.com/~msatterwhite. (Read More)
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1
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Submitted by Msatterwhite
from Twitter:
Sensible advice on customer experience - http://tinyurl.com/d7jtd5 (via @addthis). (Read More)
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2
Clips
The Guardian
The government must draw up a masterplan to meet the UK's ambitious targets of providing 15% of the country's power from renewables by 2020, National Grid's chief executive, Steve Holliday, has warned. As investment in alternative sources of energy dries up because of the credit crunch, Holliday called for more subsidies to (Read More)
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About Michael
As businesses grow they move farther away from their original customers. I help re-align businesses to deliver strong customer experience.
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