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Koskim's Clips
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71
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HOW TO: Build Community on Twitter
Nov 10, 2008

Mashable! Sarah Evans is the director of communications at Elgin Community College (ECC) in Elgin, Illinois. She also authors a PR and social media blog.Your Twitter community is your life line. The strength of your community determines overall what you will (or won’t) get out of the microblogging platform. What do you want to (Read More)
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Thomaspower,
Nov 11, 2008
: Every brand must do this, twitter is becoming the home of customer services.
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2 more comments

Mikeashworth,
Nov 11, 2008
: I don't agree that every Brand must do this. It depends where your customers are. If some of them are using places like this, then that's cool.

However, we need to ensure that we don't create an underclass of poorly supported customers. Those people who don't use twitter, get satisfaction and other such tools and websites.

We shouldn't force people to have to use these tools if they would rather pick up a phone, email or write.

Brands need to talk with customers wherever they are and whomever they are, and treat them all equally.

Remarkable Customer Service shouldn't just be for the social media elite.


Mike Ashworth
Marketing Coach and Consultant
Brighton and Hove, Sussex, UK
Boosting Sales for Small and Medium Sized Businesses by
helping them find, attract and keep Customers.

http://www.linkedin.com/in/mikeashworth
http://MichaelAshworth.wordpress.com
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Vincent Wright,
Nov 12, 2008
: I agree with you that every brand should do this. Else why have a brand. Brands that go where the customers are and find NEW SOURCES of customers do such things as win Presidential Elections. Brands that don't, don't...
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68
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Gmail Video Chat: The Anti-Skype Arrives
Nov 11, 2008

Mashable! The last major piece of the puzzle that was missing from Gmail was voice and video chat. Not any more; if you have a webcam and a microphone, you can now video chat with your friends directly from Gmail by installing this plugin. The plugin works in all major browsers (I’ve tried it in the latest version of Firefox) a (Read More)
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Ajay,
Nov 12, 2008
:
@alpesh
@bala I think we should try this.
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Rah33ls,
7 days ago
: one word: grandcentral?
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Dannytatom,
7 days ago
: I tried it yesterday with a few friends, and I have to say I liked it. More than anything, I like that it's not bogged down with a ton of features I couldn't care less about.
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31
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Delicious 2.0 Launches. Really. It Totally Launched.
Jul 31, 2008

Submitted by Zhiq: At last, Delicious 2.0 is launched!. (Read More)
Belongs to the News Networks :
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Charris1980,
Jul 31, 2008
: looks good to me. i like the bmark counter more. easier to read more "popular" bmarks
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Jonasdelosreyes,
Aug 01, 2008
: The same goes for me in that the Firefox plugin really does the bookmarking for me in my Delicious account. Love the new design! :)
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Weblaunches,
Aug 02, 2008
: I can't believe it .... finally!
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Nov 12, 2008

HOW TO: Build Community on Twitter
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Nov 12, 2008

Gmail Video Chat: The Anti-Skype Arrives
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Jul 31, 2008

Delicious 2.0 Launches. Really. It Totally Launched.
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