Submitted by Jasongoldberg:
In a training session at a suburban call center, groups of fresh-faced Indian recruits jettison their Indian names and thick accents and practice speaking English just like the Americans do. They have hesitant conversations with imaginary American customers who complain angrily about their broken appliance or computer glitc (Read More)
: This is garbage. More American-bashing. But -- don't worry; there is an AMERICAN book which answers this charge. It's called HANDLE TIME and its by LINCOLN PARK. Handle Time is becoming the bible for call center floor agents in the United States! It's funny as hell -- and it's got a real live, direct answer to that "35=10" B.S. One day, HANDLE TIME will be a movie, too!
: Hi Jason -- The "35=10" axiom (in the movie AND the book from the Indians) implies that the mind of a 35 year old American is equivalent to the mind of a 10 year old Indian child. The movie opens with this -- and the Indian book has this on pg. 55. If this is not American-bashing, I don't know what is. Anyway, HANDLE TIME answers this crap head-on. I hope every American telephone worker buys a copy of HANDLE TIME and enjoys it the way the Indians have enjoyed One Night@the Call Center.