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Wayne Smallman's Clips
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23
Clips
Louis Gray Nails the FriendFeed Delimma
2 days ago

SarahLacy.com Whether you adore FriendFeed and don't get why your friends don't, or you're one of those friends who just doesn't get the hype, you should check out this post by Louis Gray on what FriendFeed needs to do to grow. (And, I'll add survive.) I'm one of the users he describes that has a good number of followers and has a ton of (Read More)
Belongs to the News Networks :
Web 2.0

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Web2marketing,
2 days ago
: ok - and now?
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Wayne Smallman,
2 days ago
: I wrote about this problem a while ago, so Louis's views aren't exactly news to me.

Personally, I think Twitter has made people lazy:

"Don’t agree? We routinely use exceptionally complex software each and every day of our business lives. Do we balk at using Microsoft Word or Adobe Photoshop? No, we don’t. There are alternatives to both, but the fact of the matter is, if you want features, then there’s a commensurate level of complexity associated with those additional features."

But in fairness to Louis and Robert Scoble, there are things the guys behind FriendFeed could do to improve their product:

"However, the alleged failure of FriendFeed is not entirely as a result of an abundance of features, but the inability of the developers to conceal the levels of complexity, allowing a more layered and progressive disclosure, or revealing of those features as the user begins to explore FriendFeed further."
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Nigelwalsh,
1 day ago
: with all this press on FF, will that now drive new traffic - its worked for me, I have never used it before - don’t see the clear difference between this and Twitter, but I will check it out as a result of all the current commentary..
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63
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HOW TO: Get the Most Out of FriendFeed
Dec 05, 2008

Mashable! Wendy Boswell stays on top of Web search and social media trends at About.com. You can catch up with her via Twitter. FriendFeed is a social media feed aggregator that makes it easy to follow many different individuals’ various social activities on the Web all in one convenient place, instead of jumping from service to ser (Read More)
Belongs to the News Networks :
Social & Business Networking
,  Business Networking
,  social media watch
,  ...

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Hutch,
Dec 06, 2008
: "It’s basically a continuous river of information that you can use as a virtual water cooler of news and content, but it’s also interactive – you’re encouraged to comment on other people’s stories, “like” something that resonates with you, and more. If you’re looking for something that is a one-stop solution for a variety of different content frames: feed readers, micro-blogging, images, etc, then FriendFeed is a good fit."
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Locris,
Dec 07, 2008
: Yes - seems to be a good idea scuppered by the unwillingness of some of the big boys to play.
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Dilbert Dave,
Dec 08, 2008
: I opened up this link, had a quick scan and then closed if before it had finished loading. IE7 then started spawning tabs like there was no tomorrow. Be Careful out there....!
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56
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You Don’t Have to Follow Everyone on Twitter that Follows You!
Dec 07, 2008

Submitted by The Puck from Google Reader: Let’s be clear, there are no rules for who you need to follow on twitter.  You follow who you want, block you want, and talk to whomever you want to talk to.  I’ve had several people tell me that ... (Read More)
Belongs to the News Networks :
Web 2.0
,  Tech News
,  twitter
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Wayne Smallman,
Dec 07, 2008
: Segues nicely with an article I wrote recently, spelling out my Twitter rules, which I've added to my Twitter profile. Jacob & I are in total agreement; you can't participate in every conversation and you're just being disingenuous if you follow everyone else back automatically...
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Eyebee,
Dec 09, 2008
:
@Thechannelc I only respond to a DM if I need to. I will reply to a direct question even if only to say I don't know, as I like to be polite. However, I only follow a very few people by SMS, so I don't see tweets when I'm away from my computer, unless I scroll back thru them, and I don't usually have time. I DO see DMs though, as Tweetdeck puts them in a separate column.
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Thechannelc,
Dec 09, 2008
: If someone was Guy Kawasaki I wouldn't expect a reply but here's what's interesting, Guy replies! If there's someone who deserves the badges he's giving out, it's Guy himself. He kicks ass.

I know we don't have to follow everyone back but I do it anyways and I'll DM new followers. No answer in 1 week = goodbye. Come now, atleast say "hi".
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71
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HOW TO: Build Community on Twitter
Nov 10, 2008

Mashable! Sarah Evans is the director of communications at Elgin Community College (ECC) in Elgin, Illinois. She also authors a PR and social media blog.Your Twitter community is your life line. The strength of your community determines overall what you will (or won’t) get out of the microblogging platform. What do you want to (Read More)
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We See People
,  "The forum Network"
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Thomaspower,
Nov 11, 2008
: Every brand must do this, twitter is becoming the home of customer services.
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Mikeashworth,
Nov 11, 2008
: I don't agree that every Brand must do this. It depends where your customers are. If some of them are using places like this, then that's cool.

However, we need to ensure that we don't create an underclass of poorly supported customers. Those people who don't use twitter, get satisfaction and other such tools and websites.

We shouldn't force people to have to use these tools if they would rather pick up a phone, email or write.

Brands need to talk with customers wherever they are and whomever they are, and treat them all equally.

Remarkable Customer Service shouldn't just be for the social media elite.


Mike Ashworth
Marketing Coach and Consultant
Brighton and Hove, Sussex, UK
Boosting Sales for Small and Medium Sized Businesses by
helping them find, attract and keep Customers.

http://www.linkedin.com/in/mikeashworth
http://MichaelAshworth.wordpress.com
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Vincent Wright,
Nov 12, 2008
: I agree with you that every brand should do this. Else why have a brand. Brands that go where the customers are and find NEW SOURCES of customers do such things as win Presidential Elections. Brands that don't, don't...
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3
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Google Adds Searching by Voice to iPhone Software
Nov 14, 2008

New York Times Users of the voice technology can ask any question, ranging from “Where’s the nearest Starbucks?” to “How tall is Mount Everest?” . (